Sobbing on the Subway
On teaching yourself to see the world in a new way
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© 2025 Leah Reich
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I can clearly picture the subway scene. Your writing is very hypnotic. You pulled me into the subway car, and I was cheering for the woman to be ok. I want her to have a happy ending. I hope she does.
This is my new go-to reference for all the questions I get about how people can avoid asking biased user research questions. This confirms my take that the bias is in the asker first and question second. The place to focus is on the asker and the process to do that is non-trivial (but full of reward and possibility). I love your storytelling and I love your clear guidance.